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Are Your Products Genuine FaceFront Items?
Do You Accept RETURNS?
Do You Ship Internationally?
I'm NOT HAPPY With My Order, Who Do I Speak to?
Can I CANCEL My Order?
How Much Is Shipping With-In the United States?
Help! I Can't Find An Item I'm Looking For!
I NEVER Received My Order. Now What?
How Much Is Shipping Internationally?


Are Your Products Genuine FaceFront Items?
Absolutely. We are an authorized re-seller of discounted, clearance, or damaged FaceFront Cosmetics. Our unique partnership with the manufacturer allows us the opportunity to sell genuine, unused FaceFront products at a very competitive price through our distributor, Schelk Consumer Products, North America.

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Do You Accept RETURNS?
NO, returns are NOT accepted, neither domestically or internationally. All products are sold AS IS and are described and or photographed as the condition they are in. Please be familiar with the product before purchasing, you may always ask questions about specific products and shades in order to be certain of quality or color.

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Do You Ship Internationally?
YES. FaceFront Outlet will ship to all countries, world wide, however, all countries outside of the United States, Canada, or Puerto Rico will be charged a $3.99-$12.99 (USD) shipping fee, depending on location + weight of items.

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I'm NOT HAPPY With My Order, Who Do I Speak to?
STEP 1 // If you have not yet contacted the merchant directly, please do so at: mjohnson@ffcloset.com. // STEP 2 If you have contacted the merchant previously and you feel that any of the following applies to your inquiry, please file a FORMAL COMPLAINT with Schelk Consumer Products >>> A) I'm unable to contact the merchant. >>> B) I feel my complaint goes further than what the merchant has offered in resolution. >>> C) I feel strongly that my complaint should be voiced to someone beyond the merchant herself. If any or all of these situations apply, e-mail: [ facefrontscloset@schelkusa.com ] immediately. Include your FIRST NAME, LAST NAME, ORDER NUMBER (If applicable), and COMPLAINT.

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Can I CANCEL My Order?
SURE. Please e-mail: mjohnson@ffcloset.com as soon as you feel you want to cancel. Include your e-mail address which is associated with either your PayPal or Google CheckOut account, and/or, the unique transaction ID. Understand, however, if your order HAS ALREADY left the facility, it cannot be canceled.

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How Much Is Shipping With-In the United States?
Shipping with-in the United States, including Puerto Rico, Alaska, and Hawaii (also Canada) costs just $3.99 (USD).

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Help! I Can't Find An Item I'm Looking For!
If you can't find the item you are looking for, we MAY just have it in our stock room, even if it's not listed on the website ! Please e-mail us at: mjohnson@ffcloset.com OR, use the "Ask the Seller" feature with-in the shopping cart. Alternatively, you may log-on to our website, http://www.ffcloset.com and under "Customer Support" you may fill out an brief inquiry form.

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I NEVER Received My Order. Now What?
Please e-mail the merchant at, mjohnson@ffcloset.com if you haven't received your order after 20 business days from the shipment date. We will be able to tell you the exact day your order was shipped to help you locate your package. Standard shipping does not include tracking information. If you wish to purchase tracking or signature confirmation, please contact the merchant prior to or immediately after placing your order. /// Or, if you have already contacted the merchant and believe that your issue goes beyond the solution offered by the merchant, see the FAQ section: "I'm NOT HAPPY With My Order, Who Do I Speak to?" for a solution.

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How Much Is Shipping Internationally?
Shipping costs may vary; however, a pre-set $3.99 USD - $12.99 flat rate is generally who much an international parcel will cost to be shipped from our U.S. location. The fee depends on your location and the weight of your goods.

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Last Updated: 15 Mar 2011 23:33:11 PDT home  |  about  |  terms  |  contact
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